(Serving Health Insurance Needs of Elders) 

The SHINE (Serving Health Insurance Needs of Elders) program provides health insurance information and free, unbiased, and confidential counseling assistance to all current and prospective Medicare beneficiaries, their families and caregivers. Through a network of specially trained volunteers, SHINE works to empower individuals to make the best decisions for their individual needs. As a SHINE/Senior Medicare Patrol Volunteer, you will help us meet our mission by performing one or all variety of functions, including:

● Provide information, counseling, assistance in person, virtual or by phone
● Deliver educational presentations
● Distribute educational and promotional materials in your community
● Assist with general program support
● Recruit additional volunteers
● Educate community partners
● Learn to protect, detect and report Medicare fraud and abuse

How to become a SHINE Volunteer

A position description follows:

Volunteer Counselor

POSITION GOALS: The SHINE Counselor is an active, direct service, community-based volunteer of the SHINE (Serving Health Insurance Needs of Elders) Program and SHINE SMP (Senior Medicare Patrol) Program to Medicare beneficiaries and others in Florida. The Counselor provides unbiased information and assistance to SHINE clients as a volunteer of the Department of Elder Affairs (DOEA), the Centers for Medicare & Medicaid Services (CMS), and the local Area Agency on Aging (AAA), Aging Resource Center (ARC) or Aging and Disability Resource Center (ADRC) in his or her community.


The counselor works within a local SHINE area to counsel individuals who have problems with and questions about Medicare, Medicaid, Medicare Advantage Plans, Medicare Supplemental Insurance, Prescription Assistance, Long-Term Care Insurance/Planning, Medicare fraud, waste, and abuse, and other health insurance issues. Specific responsibilities include the following:

VOLUNTEER BENEFITS: Ability to improve the lives of fellow citizens, professional training classes and resource materials, local and statewide volunteer recognition events for active volunteers, mentoring and technical assistance, reimbursement of pre-approved program expenses, eligibility for various recognition items or awards.

TIME COMMITMENT: Sixteen hours per month after completing initial training and mentoring; a two-year commitment to the program overall is requested. Counseling requirement to report all beneficiary contacts in STARS (SHIP Tracking and Reporting System) and SIRS (SMP Information and Reporting System).

WORK LOCATION: May serve at community or AAA/ARC/ADRC-based counseling sites, by telephone, email, ZOOM, or at an enrollment and other community events.

TRAINING REQUIREMENTS: Required to receive and maintain active counselor status:

The code for this page is Shine.

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