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In the video below, Deputy Sheriff Jeff Marry and Sam Sudman discuss a situation that calls for TelePals volunteers.

TelePals, a division of Seniors in Service of Tampa Bay, provides ongoing telephone reassurance to individuals who may be feeling lonely or isolated, or who would simply like a new friend to chat with over the phone once a week or so. TelePals volunteers offer social connection and wellness checks to help individuals maintain mental and physical health.

The TelePals program serves individuals living in Hillsborough, Pinellas and Pasco at no charge. Regular calls tell someone: “You have a friend who cares.” Volunteers ask considerate questions, communicate cheerfully about interests, check on well-being, and refer concerns to expert resources.

All volunteers are screened and receive online training.

If you enjoy, value and love our seniors, if you love listening to their great stories or heartfelt advice, if you love engaging in conversation and knowing that you are bringing happiness to someone simply by listening and caring on the phone - this may be the volunteer opportunity you’ve been waiting for!

Whether you wish specific information on initiating or receiving calls, please continue reading the TelePals Job Description. 

Position title: TelePal 

Work Location: Anywhere that is convenient for you; personal cell phone is used.

Purpose of the position:Provide ongoing companionship and support others.

Responsibilities and Duties:
-Place calls to assigned clients, treating them with kindness, consideration and respect.
-Be punctual for scheduled calls with your client.
-Ask open-ended questions.
-Report concerns to Seniors in Service immediately.
-Comply with the confidentiality and privacy agreements, and with all policies outlined in the volunteer handbook.

-Must be able to pass a background check.
-Enjoy and value conversations with others.
-Have the ability to speak cheerfully and positively about daily life and shared interests and to be an encouragement to others.
-Have the ability to speak clearly, patiently and at times, slowly.
-Have the physical ability to use a telephone and to be on the telephone for extended periods of time.
-Have the ability to conduct oneself in a professional, cooperative manner with clients and staff.

Commitment Expected:As little as one hour per week.

Training:After you complete the online application, you will watch a 9 minute training video and digitally sign three documents.

Next Step: If you would like to volunteer as a TelePal, or if you would like to receive calls from a TelePal volunteer, complete and submit the form below.  Pay particular attention to the fact that there are two codes for the form.  Make sure that you enter the correct one.  Codes are shown at the top of the form.

The code for this page is TELEPALS.

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