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Volunteers play a very important role at HCA Florida South Shore Hospital by helping us to provide high-quality, cost-effective healthcare to the HCA Florida South Shore Hospital community. They do this a number of ways:
• Complimenting and expanding the services provided by our staff.
• Providing supplemental services which contribute to patient care and satisfaction.
• Assisting non-patient care departments with clerical support.
• Helping to spread the word about the good things happening at HCA Florida South Shore Hospital.

Most volunteers would agree you get back far more than you give. Men and women, age 18 and older, are invited to join South Bay Hospital’s team of talented and dedicated volunteers. Teens aged 16 – 17 can also join our volunteer program.

We Match Your Interests and Skills

Whether you volunteer to assist patients and families or answer the telephone, you’ll serve in an area that matches your interests, talents, and skills.

To learn more about any of the volunteer positions, click the + sign next to the volunteer opportunity. 

Outpatient and Surgery Waiting Area

GOAL OF POSITION
To provide a welcoming atmosphere to all guests of HCA Florida South Shore Hospital by greeting visitors, answering questions, providing information and directions.

SAMPLE ACTIVITIES
• Obtain ER/CRA Desk Surgery Schedule and the daily census list from the CRA office.
• Formally greet patients, family, and friends upon arrival. Request contact information from the person who will be taking the patient home from their procedure/surgery. Confirm with the patient’s family they are logged into the Informer to receive text alerts. If they are not, assist them with the process.
• Familiarize patients and families with locations of necessities. i.e., surgical patient tracker, restrooms, and other resource information.
• Track the patient’s surgical journey via the monitor screen/OR Tracker.
• Update information on the daily log.
• Update family of the patient’s recovery as needed.
• If the patient is admitted, inform them of the room # and visitor information.
• If wait time exceeds 20 minutes after the scheduled appointment, request Registration to check with the department for an update.
• Maintain a neat and professional environment in the waiting area.
• Answer phones, filing, copying, and faxing as needed.

TIME FRAME
Length of commitment: Ongoing
Estimated hours per shift: 4 – 5 

SCHEDULING
8:00 AM – 1:00 PM Monday – Friday
 
QUALIFICATIONS
• Must be able to communicate well with others.
• Ability to follow through with detailed instructions and complete tasks.
• Ability to take direction and adjust to changes rapidly.
• Adhere strictly to policy and procedural guidelines.
• Be detail-oriented.
• Have a friendly and professional demeanor.
• Be flexible in work duties.

PHYSICAL REQUIREMENTS
• Volunteers must be able to walk and stand for approximately 50% of their time on duty.
• Be able to stoop and bend.
• Must have good hearing, assisted if necessary.
• Be able to read and have good eyesight, assisted if necessary.

Lobby Desk Reception

GOAL OF POSITION
To provide a welcoming atmosphere to all guests of HCA Florida South Shore Hospital by greeting visitors, answering questions, providing information and directions.

SAMPLE ACTIVITIES
• Improves patient experience with friendly, professional, and informed demeanor.
• Assists with ER patients escorting to the ER area or directing to ER entrance as necessary.
• Demonstrates professionalism and excellent customer skills at all
• times.
• Offers a warm greeting to all patients and visitors entering the lobby
• using “good morning, afternoon or evening”.
• Assists with VISITOR Registration and badges at applicable times.
• Answer phones and assist all callers with courtesy.
• Recognizes the possible need for a wheelchair and assists patients
• and visitors in wheelchairs.
• Surveys the lobby periodically throughout the shift greeting and
• speaking with patients or visitors, addressing any issues.
• Maintain neatness and cleanliness of the lobby.
• Help patients request medical records, electronic, paper, or both.
• Assists patients with required paperwork when picking up
• requested medical records.
• Helps visitors or patients with directions or escort if necessary to hospital locations.
• Be conscious of the entryway remaining clear utilizing safety cones
• under wet conditions, calling housekeeping if necessary.
• When required, have appropriate “sign-in” sheets completed. (Clergy, Flowers and
• Subpoenas)
• Please, no eating at the front desk at any time. Drinks should be discretely hidden.

TIME FRAME
Length of commitment: Ongoing
Estimated hours per shift: 4 (four)

SCHEDULING
Monday thru Friday
8:00 AM – 12:00 NOON
12:00 NOON – 4:00 PM

QUALIFICATIONS
• Must have good communication skills.
• Ability to follow through with assigned tasks.
• Ability to take direction and adjust to changes in procedure rapidly.
• Strict adherence to policy and procedure guidelines.
• Ability to follow through with detailed instructions.
• Attention to detail.
• Friendly but professional.
• Flexible in work duties.

PHYSICAL REQUIREMENTS
• Must be able to walk and stand for approximately 50% of time on duty.
• Ability to walk, stoop, and bend.
• Must have good hearing. (Corrected)
• Must have adequate reading skills and good eyesight. (Corrected)

ER Registration Desk

GOAL OF POSITION
Assist visitors and families with updates to patient locations. Assist anyone making inquiries at the desk including outpatient testing.

SAMPLE ACTIVITIES
• Improves patient experience with friendly, professional and informed demeanor.
• Provide registration with appropriate form and supply patients with any forms required for their registration process.
• Demonstrates professionalism and excellent customer skills at all times.
• Greets patients before approaching registration desk with “good morning, afternoon or evening”.
• Determines patients’ needs and initiates appropriate paperwork. (Short Form and/or MRI or Surgery [anesthesia] forms.)
• Directs patients and visitors to appropriate seating areas.
• Answer phones and assist all callers with courtesy.
• Recognizes possible need for a wheel chair; assists patients and visitors in wheel chairs.
• Surveys the lobby periodically throughout the shift greeting and speaking with patients, addressing any issues.
• Maintain neatness and cleanliness of the waiting areas.
• Help patients request medical records, electronic, paper or both. Assists patients with required paperwork when picking up requested medical records.
• Helps visitors or patients with directions or escort if necessary to hospital locations.
• Is conscious of entryway remaining clear utilizing safety cones under wet conditions, calling housekeeping if necessary.
• Updates OR patient families referring to surgical tracker screen or by calling the OR at *40269.
• When appropriate, advises patient of the waiting area for treatment, escorting
• when necessary. (Out Patient Surgery. Patient directed to “Outpatient
• Waiting”.)
• Assures that ALL patients are being processed in a timely manner.
• Scans Out-Patient waiting room for excessive delays.

TIME FRAME
Length of commitment: Ongoing
Estimated hours per shift: 4 (four) hours

SCHEDULING
Monday thru Friday
7:30 AM – 12:00 NOON
12:00 NOON – 4:00 PM

QUALIFICATIONS
• Must have good communication skills.
• Ability to follow through with assigned tasks.
• Ability to take direction and adjust to changes in procedure rapidly.
• Strict adherence to policy and procedure guidelines.
• Ability to follow through with detailed instructions.
• Attention to detail.
• Friendly but professional.
• Flexible in work duties.

PHYSICAL REQUIREMENTS
• Must be able to walk and stand for approximately 50% of time on duty.
• Ability to walk, stoop, and bend.
• Must have good hearing.
• Must have adequate reading skills and good eyesight. (Corrected)
• Able to reach overhead.

Unit Ambassador

GOAL OF POSITION
Assist nursing units as needed with a variety of activities to help meet staff and patient needs.

SAMPLE ACTIVITIES
• Spending time with patients in a helpful manner such as reading mail, writing letters, simply visiting.
• Remembering the patient and families.
• Utilize “Comfort Cart” when available.
• Obtain newspapers when available and when requested.
• Answer patient call lights.
• ALWAYS check for NPO or Fluid Restriction Signs.
• Refresh water/ice.
• Crackers if requested.
• Warm blankets.
• Straighten bed and room as requested.
• 30 minutes prior to patient’s meal time check patient’s bedside table for clutter assuring table is ready for meal tray. With patient’s approval, rearrange table as needed.
• Assist unit staff with the following tasks:
  o Restock supplies.
  o Tidy utility room.
  o Perform errands.
  o Take specimens to lab.
  o Check and refill sanitizers as needed.
  o Replace and open glove boxes as required.
  o Mark glove sizes on isolation holders.
  o Replenish isolation supplies.
  o Obtain supplies from Materials Management or Food Services as needed.
• Perform related duties as assigned by Charge Nurse or Director.
• Filing, scanning and similar clerical duties.
• Answer nurse call device, page nursing staff to phone or patient’s room

TIME FRAME
Length of commitment: Ongoing
Estimated hours per shift: 4 (four) hours

SCHEDULING
Flexible
Sunday through Saturday
8:00 AM – 7 PM

QUALIFICATIONS
• Must have good communication skills.
• Friendly, positive attitude.
• Ability to follow through with tasks.
• Ability to take direction and adjust to change rapidly.
• Strict adherence to policy and procedural guidelines.
• Ability to follow through with detailed instructions.
• Must be a self-starter.
• Attention to detail.
• Friendly, but professional.
• Flexible in work duties

PHYSICAL REQUIREMENTS
• Able to walk and stand, lift and reach.
• Good hearing (or corrected).
• Able to read and have good eyesight (or corrected).
• Able to reach overhead.
• Ability to push/pull up to 25 LBS.

Golf Cart Driver

GOAL OF POSITION
To provide golf cart transportation to patients and visitors from the parking lot to the building.

SAMPLE ACTIVITIES
• Drive slow and come to a complete stop at all stop signs.
• Circulate the parking lot constantly so that patients and visitors are tended to in a timely manner. Check at both, Lobby and Emergency Room entrances as people may be waiting. Be vigilant for cars which may not stop at the end of the rows.
• Confirm passengers are seated before starting the card and ask passengers to hold on, especially around turns. Be especially careful with small children and frail passengers.
• Check gas/confirm cart is charged appropriately and report any equipment malfunction to the Director of Plan Operations. 
• Disinfect seats with wipes after each transport. Use towels that are kept in the cart to
• keep the cart and windows clean.
• Demonstrate professionalism and excellent customer service at all times.
• Be patient and offer a warm greeting to all patients and visitors that ride in the cart using “good morning, afternoon or evening”.
• At the end of the shift, leave cart out front. At the end of the last shift of the day, leave cart out front and security will put it away.
• Golf cart drivers may not drive off the hospital grounds for any reason.

TIME FRAME
Length of commitment: Ongoing
Estimated hours per shift: 4 (four) hours

SCHEDULING
Monday-Friday
8:00 AM – 12:00 NOON
12:00 NOON – 4:00 PM

QUALIFICATIONS
• Must have valid driver’s license.
• Must have good communication skills.
• Able to drive safely and come to complete stop at all stop signs.
• Know where to pick up cart and report cart issues.
• Ability to follow through with assigned tasks.
• Ability to take direction and adjust to changes in procedure rapidly.
• Strict adherence to policy and procedure guidelines.
• Ability to follow through with detailed instructions.
• Attention to detail.
• Friendly but professional.
• Flexible in work duties.

PHYSICAL REQUIREMENTS
• Must be able to walk and stand and get in and out of a golf cart.
• Must have good hearing.
• Must have adequate reading skills and good eyesight.

Next Step: Seniors in Service helps nonprofits throughout Tampa Bay find volunteers like you to help accomplish their mission. Fill out the form below and someone from Seniors in Service will contact you soon to walk you through the next steps to begin volunteering. In question 4, please include the words “HCA Florida South Shore Hospital.”